Refund policy

ROBUST GRAPHICS PRINT STUDIO

Return, Refund & Limited Warranty Policy

Robust Graphics Print Studio stands behind the quality of our products. Because many of our products are custom-made and produced specifically for each customer, certain products are subject to limited returns, refunds, and warranty coverage as outlined below.

By placing an order with Robust Graphics Print Studio, the customer acknowledges and agrees to the terms of this policy.

Returns & Refunds

Due to the custom nature of our products, all sales are final once production has begun.

We do not accept returns or issue refunds for:

  • Change of mind
  • Incorrect product selection
  • Incorrect size or quantity ordered
  • Customer no longer needing the product
  • Customer-provided incorrect information
  • Artwork or design approved by the customer

Spelling or grammatical errors approved by the customer

  • Low-resolution or poor-quality artwork submitted by the customer
  • Color differences resulting from customer-provided artwork or differences between screens and printed products

If you have an issue with your order that may qualify for a replacement or other resolution under this policy, you must contact us within the applicable claim period.

Damaged, Defective, or Incorrect Orders

Any claim involving a printing defect, production error, missing item, manufacturing defect, or damage that occurred during shipping must be reported to Robust Graphics Print Studio within 7 calendar days of the delivery date.

Customers may be required to provide:

  • Order number
  • Photos of the product
  • Photos of the shipping package and packaging, if applicable
  • A description of the issue
  • Any additional information requested by our team

Claims submitted after the 7-calendar-day period may not be eligible for replacement, refund, or other resolution.

Robust Graphics Print Studio reserves the right to review each claim and determine whether the issue qualifies for a replacement, repair, refund, or other resolution.

Custom-Printed Products

All custom-printed products are made specifically for the customer and are therefore final sale once production has begun.

Custom-printed products are covered only for verified manufacturing, production, or printing defects.

A product will not be considered defective solely because the final product differs from what the customer expected if the artwork, specifications, colors, sizing, or other details were approved before production.

Artwork Approval

Customers are responsible for carefully reviewing all artwork, proofs, measurements, spelling, names, dates, colors, logos, images, and other information before approving production.

Once artwork has been approved and production has begun, changes may not be possible.

Robust Graphics Print Studio is not responsible for:

Spelling or grammatical errors approved by the customer

  • Incorrect names, dates, or other information provided by the customer
  • Incorrect measurements or specifications provided by the customer
  • Low-resolution, blurry, or poor-quality images submitted by the customer

Layout or design elements approved by the customer Color variations resulting from customer-provided artwork

  • Color differences caused by computer monitors, phones, tablets, or other screens
  • Customer-approved proofs that contain errors

Limited Warranty – Canopies & Canopy Hardware

For the original retail purchaser with valid proof of purchase, Robust Graphics Print Studio offers a limited warranty on qualifying canopies and canopy-related hardware for 1, 3, or 5 years, depending on the specific product and model.

The applicable warranty period begins on the original purchase date.

This limited warranty covers defects in materials and workmanship under normal and intended use, as determined by Robust Graphics Print Studio and/or the manufacturer.

If a warranty claim is reviewed and approved, our obligation is limited to, at our discretion:

  • Repairing the defective product or component;
  • Replacing the defective product or component; or
  • Providing another appropriate resolution.

The warranty does not automatically guarantee a refund.

Warranty Claims

Before returning any product or component for warranty evaluation, customers must contact Robust Graphics Print Studio and receive return instructions and authorization.

Do not send products back without contacting us first.

All shipping costs associated with warranty claims must be prepaid by the customer, unless otherwise agreed to in writing by Robust Graphics Print Studio.

Robust Graphics Print Studio is not responsible for products that are lost, stolen, or damaged during return transit.

Customers should use appropriate packaging and a trackable shipping method when returning a product.

Warranty Exclusions

This limited warranty becomes void if the product has been:

  • Altered or modified Improperly assembled
  • Improperly installed
  • Improperly stored
  • Used in a manner inconsistent with the provided instructions
  • Used for a purpose other than its intended use

This warranty does not cover damage resulting from:

  • Wind
  • Rain
  • Severe weather conditions
  • Accidents
  • Negligence
  • Improper use
  • Improper setup
  • Failure to properly secure or anchor the product
  • Excessive force
  • Normal wear and tear
  • Deliberate or intentional damage
  • Unauthorized modifications or repairs

For canopies, customers are strongly encouraged to use sandbags, weights, stakes, or other appropriate anchoring methods during setup. Customers are responsible for properly securing their canopy based on the conditions and environment in which it is being used.

Weather & Outdoor Use

Canopies and related outdoor products may be exposed to changing weather conditions. Customers are responsible for taking appropriate precautions during use.

Canopies should not be used in unsafe weather conditions, including strong winds, severe storms, or other conditions that may create a risk of damage or injury.

Damage caused by weather, improper anchoring, or failure to properly secure the canopy is not covered under this limited warranty.

Refunds

If a refund is approved by Robust Graphics Print Studio, the refund will be issued to the original payment method used for the purchase.

Approved refunds may be limited to the amount paid for the affected product and do not automatically include shipping costs, expedited shipping fees, or other additional charges unless otherwise determined by Robust Graphics Print Studio.

Limitation of Liability

This limited warranty and return policy provide the sole and exclusive remedies available to the purchaser for eligible claims and replace all other warranties, whether express or implied, to the extent permitted by applicable law.

Robust Graphics Print Studio’s liability for an approved claim is limited to the remedies specifically provided under this policy.

This limited warranty is valid only for products purchased directly from Robust Graphics Print Studio and is non-transferable.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.