Shipping policy

Shipping Policy

At Robust Graphics Print Studio, we work hard to process and ship your order as quickly as possible. Please review our shipping terms before placing your order.

Standard Shipping

  • Free Standard Shipping is available on eligible orders.
  • Standard shipping typically takes 3–5 business days after the order has been shipped.
  • Shipping times are estimates provided by the carrier and are not guaranteed.

Next-Day Shipping

  • Next-Day Shipping is available for an additional fee.
  • Next-day shipping refers to the carrier’s delivery service and does not include production or processing time.
  • If you need your order by a specific date, please contact us before placing your order to confirm the available timeline.

Incorrect or Incomplete Shipping Addresses

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

Robust Graphics Print Studio is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer. This includes, but is not limited to:

  • Incorrect street address
  • Incorrect apartment, suite, or unit number
  • Incorrect city, state, or ZIP code
  • Missing address information
  • Old or outdated addresses
  • Addresses entered incorrectly at checkout

Please carefully review your shipping information before submitting your order.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.

If a package is returned to Robust Graphics Print Studio due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping costs required to reship the order.

If the package is delivered to the address provided at checkout, Robust Graphics Print Studio is not responsible for retrieving or replacing the order if the customer entered the wrong address.

Carrier Responsibility

Once your package has been handed over to the shipping carrier, it is out of our control.

Robust Graphics Print Studio is not responsible for carrier delays, including delays caused by weather, holidays, service interruptions, incorrect addresses, or other carrier-related issues.

Damaged Packages

If your package arrives damaged, you must notify Robust Graphics Print Studio within 7 calendar days of delivery.

Customers must provide photos of the damaged package and products, along with their order number, so the issue can be reviewed.

Please keep all original packaging and shipping materials until the claim has been reviewed.

Claims submitted after the 7-day notification period may not be eligible for replacement or resolution.

Lost, Stolen, or Delivered Packages

Once an order has been shipped, Robust Graphics Print Studio is not responsible for packages that are lost, stolen, misplaced, or delayed after being transferred to the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier directly to open a claim.

By placing an order with Robust Graphics Print Studio, you acknowledge and agree to the terms of this Shipping Policy.